After Sales Care

Masa Staff

From start to finish

In the UK, once you’ve bought your property everything else is left up to you.

There can be long waiting periods where you don’t know what’s happening and then once you’ve moved in, you have to find your own way around an unfamiliar place.

At Masa, buying your property is just the start of your relationship with us, you’ll never be left in the dark and you’ll receive a level of personal service that you won’t find elsewhere.

Most of our staff team are expats who’ve bought through MASA themselves. They know exactly how to make your relocation go smoothly and they’ll be there for you from first viewings until move in day.

So what do you get?

Your own Personal Assistant (PA)

You’ll be assigned your own PA, who always speaks excellent English and Spanish, so language will never be an issue.

Once you’ve started the purchase, they’ll always be on hand to help you with any problems, answering your questions, making everything goes smoothly by providing anything you request:

  • Helping you to open a Spanish bank account or set up a Spanish Mortgage
  • Liaising with property developers, throughout the construction period if you’re buying a new build
  • Keeping a regular log of progress online, which you can check out from your home computer – so you can easily keep track of what’s happening
  • Getting quotes for any additional works that you’ve asked for from trusted suppliers
  • Giving you information about property rental opportunities, so it’s easier to make a success of your venture

Your PA can also help with relocation, down to the very last detail:

  • Help you to sort out insurance, utilities, furniture and schools if you need them and even if you want a particular tree planted in your garden, they can help with that too
  • Arrange your hotel and car hire for moving in day
  • Be on hand to help throughout moving in day, providing any transportation you need on the day
  • Deal with any problems that may arise

You can depend on MASA from start to finish

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MASA International awarded "Best Estate Agency in Spain"

International Property Awards in association with Google and Bloomberg Television have awarded MASA Internaitonal the Best Estate Agency in Spain award.

Read more here on our Blog »