Standards and Certification

You can depend on MASA

When you’re spending your hard earned money on property in a foreign country, it’s vital to choose a professional, ethical organization that will look after your interests with integrity.

Masa is one of only a few property companies on the Costa Blanca to have been accredited with ISO 9001 status, which means you benefit from our proven commitment to excellence in customer service and administration.

MASA’s membership of FOPDAC, the Federation of Overseas Property Developers, Agents and Consultants, is further proof that we can be trusted to behave in an ethical way when we sell our properties in Spain.

ISO 9001:2000 – respected across the world

Masa International’s management has always been proactive with regard to quality and client’s satisfaction. Some of the reasons that motivated the establishment of quality system ISO 9001:2000 have been:

To be the first company in the real estate business on the Costa Blanca to have obtained this certification since July 2000.
To be in possession of a certificate with international recognition that is well-known and a guarantee to our clients.
To work with AENOR, a company known to have very strict certification standards.
To provide a solid internal structure and to grow in a structured way.
To offer a standardized service to all clients.
To guarantee internal revisions and the fulfillment of processes.
To have an environment that offers continued improvement of processes and to avoid become stagnant.

FOPDAC protecting customers in the property trade

Founded in 1973, FOPDAC protects the interests of anyone who is buying or selling a property abroad.

To remain a member, we have to show that we have the professional expertise to meet the criteria in their strict Code of Ethics, which is easy for us to do.

FOPDAC and ISO 9001, both confirm that you’re safe to deal with MASA because we’ve been tested on your behalf, gaining full marks for our integrity, honesty and high level of customer care.

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