After Sales Care

At MASA, buying your property is just the start of your relationship with us

In the UK, once you’ve bought your property everything else is left up to you. There can be long waiting periods where you don’t know what’s happening and then once you’ve moved in, you have to find your own way around an unfamiliar place.

At MASA, buying your property is just the start of your relationship with us.

You will never be left in the dark and you’ll receive a level of personal service that you won’t find elsewhere.

Most of our staff team are expats who’ve bought through MASA themselves. They know exactly how to make your relocation go smoothly and they’ll be there for you from first viewings until move in day.

Say hello to your own Personal Assistant (PA)

When you work with MASA, you are assigned your own PA who speaks excellent English and Spanish, so language will never be an issue.

Once you’ve started the purchase, they’ll always be on hand to help you with any problems, answering your questions, making everything goes smoothly by providing anything you request:

  • Helping you to open a Spanish bank account or set up a Spanish Mortgage
  • Liaising with property developers, throughout the construction period if you’re buying a new build
  • Keeping a regular log of progress online, which you can check out from your home computer – so you can easily keep track of what’s happening
  • Getting quotes for any additional works that you’ve asked for from trusted suppliers
  • Giving you information about property rental opportunities, so it’s easier to make a success of your venture

Your PA can also help with relocation, down to the very last detail:

  • Help you to sort out insurance, utilities, furniture and schools if you need them and even if you want a particular tree planted in your garden, they can help with that too
  • Arrange your hotel and car hire for moving in day
  • Be on hand to help throughout moving in day, providing any transportation you need on the day
  • Deal with any problems that may arise

You can depend on MASA from start to finish

New! Come and see us at the Spanish Property Chat with Paul Payne


  • Book your chat with Spanish property expert Paul Payne
  • Get all your questions answered and plan your next steps
  • View the latest properties that meet your requirements
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Come and join us on one of our exclusive Spanish Property Chat events across the UK

Join us on one of 15 exclusive Spanish Property Chat events across the UK

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